> For the complete documentation index, see [llms.txt](https://guides.fieldedgeapp.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.fieldedgeapp.com/everything-else/other-guides/people-missing-from-canvass-or-call-time-list.md).

# People missing from Canvass or Call Time list

Do your list numbers not match what's showing in NationBuilder? Here's why.

If you appear to be missing people from a list in Canvass or Call Time, and the number of people showing doesn't match what you see in NationBuilder, there's likely a good reason. Both Canvass and Call Time filter these list automatically for people who don't meet certain requirements.

### Requirements

#### Call Time

* Must have a valid phone number

#### Canvass

* Must have valid address
* Must be geocoded with mapping coordinates (check geocoding status [here](https://support.nationbuilder.com/en/articles/2308835-geocoding-addresses))

### How can I confirm, exclude or identify these people

You can run a NationBuilder filter that combines a condition of list membership with a condition that says a data point exists or does not exist, like so:

<figure><img src="https://3317596624-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fmd1HR6LZFUYuK3fPHLXC%2Fuploads%2FSva72QINsOOYVRDK61aP%2FCleanShot%202025-02-27%20at%2008.55.49%202%402x.png?alt=media&amp;token=2fe0c6a6-384f-47e6-bffc-9d48542b1f66" alt=""><figcaption><p>Filter for just list membership returns 932 people</p></figcaption></figure>

<figure><img src="https://3317596624-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fmd1HR6LZFUYuK3fPHLXC%2Fuploads%2Fqt46anV0IHnDfBB0yrNs%2FCleanShot%202025-02-27%20at%2008.55.40%202%402x.png?alt=media&amp;token=ac489d64-6e16-40e6-9b68-a2d10ad356ec" alt=""><figcaption><p>Filter for list membership and an phone number exists return 894 people</p></figcaption></figure>

If the problem does not appear to be due to data requirements, it may be another factor like permissions that is removing them from the app completely. See [this article](/everything-else/other-guides/missing-people-or-organisations-in-people-section.md) for more information.