People missing from Canvass or Call Time list

Do your list numbers not match what's showing in NationBuilder? Here's why.

If you appear to be missing people from a list in Canvass or Call Time, and the number of people showing doesn't match what you see in NationBuilder, there's likely a good reason. Both Canvass and Call Time filter these list automatically for people who don't meet certain requirements.

Requirements

Call Time

• Must have a valid phone number

Canvass

• Must have valid address

• Must be geocoded with mapping coordinates (check geocoding status here)

How can I confirm, exclude or identify these people

You can run a NationBuilder filter that combines a condition of list membership with a condition that says a data point exists or does not exist, like so:

Filter for just list membership returns 932 people

Filter for list membership and an phone number exists return 894 people

If the problem does not appear to be due to data requirements, it may be another factor like permissions that is removing them from the app completely. See this article for more information.