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  • 👋Welcome! Start Here
  • ⚡Quick Start for Field Users
  • 🧑‍🤝‍🧑Team Setup
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  • Guide to Canvassing & Calls
    • Canvassing Overview
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      • Creating walk lists
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      • Include all people in households
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  • Product Tour | Mobile App
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    • Other Guides
      • Why is my precinct (NBEC) data missing?
      • Missing people or organisations in People section
      • Checkout error: Your card does not support this type of purchase
      • Search doesn't always find people in my nation
      • Ensuring FieldEdge Access to GPS Location on Your Device
      • Error message: You do not have permission to use this app
      • Add FieldEdge Support to your nation
      • Surveys not showing up in FieldEdge
      • Trouble Logging In?
      • Batch update a list in NationBuilder
      • FieldEdge Special Tags
      • Customer Advisory & Beta Testing
        • How to Install FieldEdge Beta on iOS and Android
        • How to Install a Beta APK from FieldEdge via Google Drive
        • Untitled
      • Compliance best practices for sending SMS messages
      • People missing from Canvass or Call Time list
      • Battery Usage Tips While Using FieldEdge
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Checkout error: Your card does not support this type of purchase

Are you getting this error message in the checkout? Find out why.

Are you getting the error message "Your card does not support this type of purchase." in the FieldEdge checkout?

There are a few different reasons that you might get this response but the most common is that some cards have restrictions on cross-border usage. The company behind FieldEdge is based in Australia, so if you're card was issued in the US or another country, this might be the problem. Please contact your bank to see if you have this restriction and if they can remove it.

Other reasons you may be receiving this error:

  • Some debit cards require a PIN to be entered. If you're trying to use one of these cards, you'll need to use another card to make the purchase.

  • Some cards (often corporate cards or FSA cards) can only be used for certain business categories, like travel or healthcare. If you think this may be the case for you, please contact your employer to see if it can be removed, or if you can purchase it on a personal credit card and be reimbursed.

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Last updated 1 year ago

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