> For the complete documentation index, see [llms.txt](https://guides.fieldedgeapp.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.fieldedgeapp.com/product-tour-or-hq/billing-and-subscriptions.md).

# Billing & Subscriptions

FieldEdge uses Stripe to manage billing and subscriptions. Campaign Managers can view and manage their subscription directly from the FieldEdge HQ Dashboard.

{% hint style="info" %}
Billing is managed at the **Organization** level. If you have multiple nations attached to the same organization, they share one subscription. See [Multiple Nations](/product-tour-or-hq/multiple-nations.md) for more on organizations.
{% endhint %}

## Accessing Billing

Navigate to **Billing** in the HQ Dashboard sidebar menu. From here you can view your current plan, manage payment methods, and access invoices.

## Your Plan

The Billing page shows your current plan details including:

* **Plan name** — the subscription tier you're on
* **Status** — active, trialling, canceled, or expired
* **Billing period** — monthly or annual billing cycle
* **Next billing date** — when your next payment is due

### Changing Your Plan

To upgrade or downgrade your plan:

1. Click **Change Plan** on the Billing page
2. Review the available plans and their features
3. Select the plan that fits your needs
4. Confirm the change

{% hint style="info" %}
Plan changes take effect immediately. If you upgrade mid-cycle, you'll be charged a prorated amount for the remainder of the billing period. Downgrades take effect at the next billing date.
{% endhint %}

## Trial

New nations start with a free trial period. During the trial:

* You'll see a notification banner in the HQ Dashboard showing the days remaining
* All features are available during the trial
* You'll be prompted to select a plan and add payment details before the trial expires

{% hint style="warning" %}
If the trial expires without selecting a plan, access to the HQ Dashboard and mobile app will be suspended until a plan is activated.
{% endhint %}

## Payment Methods

Manage your payment methods through the Stripe billing portal:

1. Click **Manage Payment Methods** on the Billing page
2. You'll be redirected to the Stripe customer portal
3. Add, update, or remove credit/debit cards
4. Set a default payment method

## Invoices

View and download past invoices:

1. Click **View Invoices** on the Billing page
2. You'll be redirected to the Stripe customer portal
3. Browse your invoice history
4. Download individual invoices as PDF

## Organization Management

Billing is managed at the organization level. Organization Admins have access to additional management features.

### Rename Your Organization

To rename your organization, go to the organization settings and update the name. This affects the display name across all nations attached to the organization.

### Subscription Status

From the Switch Nation menu, you can view the subscription status of each nation in your organization:

* **Trialling** — the nation is on a free trial
* **Active** — the nation has an active paid subscription
* **Canceled** — the subscription has been canceled but may still be accessible until the end of the billing period
* **Expired** — the trial or subscription has ended

You can filter your nations by subscription status to quickly find nations in a specific state — helpful when managing many nations.

### Export Subscription Data

Organization Admins can export subscription data for all nations in their organization as a CSV file. This includes plan details, billing status, and key dates — useful for financial reporting and auditing.

{% hint style="info" %}
If you need help with billing or have questions about your subscription, contact <support@fieldedgeapp.com>.
{% endhint %}