# Billing & Subscriptions

FieldEdge uses Stripe to manage billing and subscriptions. Campaign Managers can view and manage their subscription directly from the FieldEdge HQ Dashboard.

{% hint style="info" %}
Billing is managed at the **Organization** level. If you have multiple nations attached to the same organization, they share one subscription. See [Multiple Nations](/product-tour-or-hq/multiple-nations.md) for more on organizations.
{% endhint %}

## Accessing Billing

Navigate to **Billing** in the HQ Dashboard sidebar menu. From here you can view your current plan, manage payment methods, and access invoices.

## Your Plan

The Billing page shows your current plan details including:

* **Plan name** — the subscription tier you're on
* **Status** — active, trialling, canceled, or expired
* **Billing period** — monthly or annual billing cycle
* **Next billing date** — when your next payment is due

### Changing Your Plan

To upgrade or downgrade your plan:

1. Click **Change Plan** on the Billing page
2. Review the available plans and their features
3. Select the plan that fits your needs
4. Confirm the change

{% hint style="info" %}
Plan changes take effect immediately. If you upgrade mid-cycle, you'll be charged a prorated amount for the remainder of the billing period. Downgrades take effect at the next billing date.
{% endhint %}

## Trial

New nations start with a free trial period. During the trial:

* You'll see a notification banner in the HQ Dashboard showing the days remaining
* All features are available during the trial
* You'll be prompted to select a plan and add payment details before the trial expires

{% hint style="warning" %}
If the trial expires without selecting a plan, access to the HQ Dashboard and mobile app will be suspended until a plan is activated.
{% endhint %}

## Payment Methods

Manage your payment methods through the Stripe billing portal:

1. Click **Manage Payment Methods** on the Billing page
2. You'll be redirected to the Stripe customer portal
3. Add, update, or remove credit/debit cards
4. Set a default payment method

## Invoices

View and download past invoices:

1. Click **View Invoices** on the Billing page
2. You'll be redirected to the Stripe customer portal
3. Browse your invoice history
4. Download individual invoices as PDF

## Organization Management

Billing is managed at the organization level. Organization Admins have access to additional management features.

### Rename Your Organization

To rename your organization, go to the organization settings and update the name. This affects the display name across all nations attached to the organization.

### Subscription Status

From the Switch Nation menu, you can view the subscription status of each nation in your organization:

* **Trialling** — the nation is on a free trial
* **Active** — the nation has an active paid subscription
* **Canceled** — the subscription has been canceled but may still be accessible until the end of the billing period
* **Expired** — the trial or subscription has ended

You can filter your nations by subscription status to quickly find nations in a specific state — helpful when managing many nations.

### Export Subscription Data

Organization Admins can export subscription data for all nations in their organization as a CSV file. This includes plan details, billing status, and key dates — useful for financial reporting and auditing.

{% hint style="info" %}
If you need help with billing or have questions about your subscription, contact <support@fieldedgeapp.com>.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://guides.fieldedgeapp.com/product-tour-or-hq/billing-and-subscriptions.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.