Billing & Subscriptions
Manage your FieldEdge subscription, payment methods, and invoices
FieldEdge uses Stripe to manage billing and subscriptions. Campaign Managers can view and manage their subscription directly from the FieldEdge HQ Dashboard.
Billing is managed at the Organization level. If you have multiple nations attached to the same organization, they share one subscription. See Multiple Nations for more on organizations.
Accessing Billing
Navigate to Billing in the HQ Dashboard sidebar menu. From here you can view your current plan, manage payment methods, and access invoices.
Your Plan
The Billing page shows your current plan details including:
Plan name — the subscription tier you're on
Status — active, trialling, canceled, or expired
Billing period — monthly or annual billing cycle
Next billing date — when your next payment is due
Changing Your Plan
To upgrade or downgrade your plan:
Click Change Plan on the Billing page
Review the available plans and their features
Select the plan that fits your needs
Confirm the change
Plan changes take effect immediately. If you upgrade mid-cycle, you'll be charged a prorated amount for the remainder of the billing period. Downgrades take effect at the next billing date.
Trial
New nations start with a free trial period. During the trial:
You'll see a notification banner in the HQ Dashboard showing the days remaining
All features are available during the trial
You'll be prompted to select a plan and add payment details before the trial expires
If the trial expires without selecting a plan, access to the HQ Dashboard and mobile app will be suspended until a plan is activated.
Payment Methods
Manage your payment methods through the Stripe billing portal:
Click Manage Payment Methods on the Billing page
You'll be redirected to the Stripe customer portal
Add, update, or remove credit/debit cards
Set a default payment method
Invoices
View and download past invoices:
Click View Invoices on the Billing page
You'll be redirected to the Stripe customer portal
Browse your invoice history
Download individual invoices as PDF
Organization Management
Billing is managed at the organization level. Organization Admins have access to additional management features.
Rename Your Organization
To rename your organization, go to the organization settings and update the name. This affects the display name across all nations attached to the organization.
Subscription Status
From the Switch Nation menu, you can view the subscription status of each nation in your organization:
Trialling — the nation is on a free trial
Active — the nation has an active paid subscription
Canceled — the subscription has been canceled but may still be accessible until the end of the billing period
Expired — the trial or subscription has ended
You can filter your nations by subscription status to quickly find nations in a specific state — helpful when managing many nations.
Export Subscription Data
Organization Admins can export subscription data for all nations in their organization as a CSV file. This includes plan details, billing status, and key dates — useful for financial reporting and auditing.
If you need help with billing or have questions about your subscription, contact support@fieldedgeapp.com.
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