Nation Disconnected
What to do when your nation becomes disconnected from FieldEdge
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What to do when your nation becomes disconnected from FieldEdge
In rare cases, a nation can become disconnected from FieldEdge. When this happens, a "Nation Disconnected" dialog will appear when trying to access the nation.
The connection between FieldEdge and your NationBuilder nation has been interrupted, typically due to NationBuilder API token changes or permission issues.
A Campaign Manager needs to reconnect the nation by re-authorizing FieldEdge with NationBuilder:
Go to the Switch Nation menu
Select the disconnected nation
Follow the authorization prompts to reconnect
If the issue persists, contact support@fieldedgeapp.com.
Accountless users cannot resolve a disconnected nation — a Campaign Manager must reconnect it.
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