Nation Disconnected

What to do when your nation becomes disconnected from FieldEdge

In rare cases, a nation can become disconnected from FieldEdge. When this happens, a "Nation Disconnected" dialog will appear when trying to access the nation.

What Causes It

The connection between FieldEdge and your NationBuilder nation has been interrupted, typically due to NationBuilder API token changes or permission issues.

How to Resolve It

A Campaign Manager needs to reconnect the nation by re-authorizing FieldEdge with NationBuilder:

1. Go to the Switch Nation menu

2. Select the disconnected nation

3. Follow the authorization prompts to reconnect

If the issue persists, contact [e-mail].

Accountless users cannot resolve a disconnected nation — a Campaign Manager must reconnect it.